Privacy Policy

1. Introduction

DiegoMetrics ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our diagnostic platform and related services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Contact information (name, email address, company name)
• Diagnostic responses and organisational assessments
• Communication preferences
• Payment information (processed securely via Stripe)

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• Device and browser information
• IP address and general location data
• Usage patterns and interaction data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide and improve our diagnostic services
• Generate your Diego Score and recommendations
• Communicate with you about our services
• Process payments and fulfil orders
• Analyse usage patterns to improve our platform
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers (hosting, analytics, payment processing)
• Professional advisers (lawyers, accountants)
• Regulatory authorities when required by law

Diagnostic data is anonymised and aggregated for research purposes. Individual responses are never shared without explicit consent.

5. Data Security

We implement industry-standard security measures including encryption, secure hosting, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Diagnostic data is retained for 3 years unless you request earlier deletion.

7. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@diegometrics.com.

8. Cookies

We use essential cookies to operate our platform and analytics cookies to understand usage. You can control cookie preferences through your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email or platform notification.

11. Contact Us

For privacy-related inquiries:
Email: privacy@diegometrics.com
Address: London, United Kingdom